Job Description
The Account Director is responsible for driving revenue growth across the hotel through the development, retention and expansion of an established portfolio of mainly corporate and MICE clients .
Acting as a trusted commercial partner to customers, the role focuses on strategic account management , proactive business development and close collaboration with on-property teams to deliver exceptional customer experiences and measurable commercial results.
Responsibilities Analysis market trends and competitor activity to identify business leads; Manage and grow an existing portfolio of corporate and MICE accounts; Proactively source new MICE and corporate business through networking, industry events, tradeshows, and direct sales activities; Work within current business strategies and recognizing potential opportunities; Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs; Support site inspections, client entertainment and key customer events; Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments,



calls made and business leads; Answer customer queries in a prompt and professional manner; Manage self-performance in compliance with company policies and procedures.
Qualifications
An Account Director serving Hilton brands is always working on behalf of the hotel serving our Guests.
They must be a good team player, working with other Team Members.
To successfully fill this role, they should maintain the attitude, behaviors, skills, and values that follow:
Positive attitude and excellent communication skills; Commitment to delivering a high level of customer service; Excellent grooming standards; Excellent negotiation, presentation and relationship building skills; Fluent Italian and English, written and spoken (additional languages are a plus); Flexibility to respond to a range of different work situations; Ability to work under pressure and under own initiative; Proven experience in an Account Director / Senior Sales Manager role or similar.
It would be advantageous in this position to demonstrate the following capabilities and distinctions:
Knowledge of local market; Knowledge of international markets; Knowledge of hospitality; Passion for sales and for achieving targets and objectives; Degree-level qualification in a relevant field.
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📌 Account Director (Lazio)
🏢 Hilton
📍 Lazio