This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Manager based in Italy.

The Customer Service Manager will lead a customer-focused team dedicated to delivering exceptional experiences and building strong client relationships.
This role combines people leadership, operational excellence, and continuous improvement to enhance service quality at scale.
You will oversee daily customer support operations, coach team members, and develop processes that improve efficiency and satisfaction.
The position requires close collaboration with cross-functional teams to ensure customer needs are understood and consistently addressed.
The ideal candidate is a proactive leader who thrives in a remote, fast-paced environment and enjoys solving complex customer challenges.
This is an opportunity to make a direct impact on customer loyalty, retention, and the overall service experience.

Accountabilities

The Customer Service Manager will be responsible for leading customer support operations,



improving service processes, and ensuring customers receive timely and high-quality assistance. Key responsibilities include:
- Lead, mentor, and manage daily operations of the customer service team, ensuring strong performance and team engagement.
- Train, coach, and develop team members by providing guidance, feedback, and resources to help them succeed.
- Act as an escalation point for complex customer concerns, ensuring issues are resolved effectively and professionally.
- Monitor customer interactions, feedback, and service trends to identify improvement opportunities.
- Collaborate with Sales, Marketing, Design, and Operations teams to align customer expectations with business objectives.
- Develop and implement customer service workflows, processes, and best practices to improve efficiency.
- Analyze customer service metrics, team performance indicators, and satisfaction data to provide insigh

📌 Customer Service Manager (Italia)
🏢 Jobgether
📍 Italia