Company DescriptionMSX International Groupis the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries.
MSXI's deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.Job DescriptionAs part of our team, you will manage customer inquiries, communicate with customers using different platforms.
Your key tasks will be:Answering customers inquiresEnsuring customer satisfaction and manage follow-upsOptimize follow-up processes to improve customer satisfactionDefine and implement targeted sales strategies for individual dealersQualificationsAbout youWe would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results.
Our ideal Customer Service Specialist has a Bachelor's degree in Economics, Communication or similar, as well as:Computer literacy,



especially MS OfficeFluent level of EnglishPrevious experience in contact with customers is considered a huge plusGreat problem-solving and communication skillsExperience of planning complex schedules of activitiesAdditional InformationWith Over 5,000 Employees Based In More Than 80 Countries Across The Globe, Our Teams Provide Industry Leading Expertise That SpansConsumer EngagementParts, Accessories & Service PerformanceActionable InsightsRepair Optimization & ComplianceLearning SolutionsDistribution & Sales PerformanceOur proven track record means that we now partner with almost every car manufacturer on the market.The MSX PurposeTo empower Movers and Makers to thrive in our ever-changing worldThe MSX MissionTo harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.The MSX VisionTo be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status.
As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
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📌 Automotive Client Advisor | Internship (Lazio)
🏢 Msx International
📍 Lazio