About us
Founded in 1914, Danieli is a world leader in the construction of plants and machines for the steel industry. The company has over twenty-five divisions and is renowned for innovation, team spirit, excellence and reliability.
We are currently reinforcing our Danieli Breda area.
Location: Cinisello Balsamo (MI)
To follow-up the after sales operation in terms of Customer assistance and consultancy in the maintenance of extrusion presses and forges and/or correction and upgrade of existing equipment. The duty includes not only the corrective action upon Customer call but also the approaching to preventive maintenance as well as any other improvement and upgrade based on experience gained by the business unit in other context/client. To take also care of periodical visit to all existing Customer - in co-ordination with the Product Master plans - to assist, consult, propose process improvements and collect production and operational data.
Responsibilities
Prompt response to Customer calls and claims;
Pre-analysis of problem, and proposition of corrective measures;
On Site intervention for rectification/repair direct work and/or advisory on work made by Customer;
Preparing Offers for Service intervention and supply of spare parts;
Sharing of collected information and knowledge with the whole team and especially direct contact and co-ordination with the Product Master;
Keep periodical - direct and undirect - contact with all Customers;
Collect customer documentation and enquiries about claims and/or general observations;
Prepare offer/plans for servicing;
Visit Customer premises for servicing, direct work and/or advisory;
Prepare Reporting and provide full comprehensive feedback about Customer status of operations.
Technical Requirements
Engineering/technical degree or high school diploma (metallurgical engineer will be preferred);
Proven working experience of minimum 10 years within Installation and/or Servicing of/for Presses and Forges or CNC Machines.
Good kno
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