Posizione
The candidate will join the Digital – IoT team, providing specialized technical support for IoT solutions and acting as a key point of reference for troubleshooting, root cause analysis and the continuous improvement of connected products and platforms. The role involves close collaboration with R&D;, Quality, Operations, Sales and Service teams, contributing to product reliability, customer satisfaction and the optimization of support processes across the full solution lifecycle.
Specifically, The Candidate Will Be Responsible For
providing specialized technical support for IoT solutions, handling troubleshooting and root cause analysis on devices, gateways, cloud platforms and application integrations, by analyzing logs, telemetry and diagnostic data;
supporting subsidiaries and customers in the configuration, commissioning and validation of IoT devices and solutions, remotely and on site, and coordinating support requests to ensure priorities and SLAs are met;
collaborating with R&D;, Quality and Product Management to identify, track and resolve product anomalies,
and supporting the testing, validation and release of new products and features;
drafting technical documentation and reports, including SQL queries for data extraction and analysis, and monitoring the performance of installed solutions;
providing technical support and training to colleagues, partners and customers and contributing to the continuous improvement of solutions and support processes;
Requisiti
Excellent knowledge of IoT technologies and architectures, and of networking (TCP/IP, Ethernet, Wi-Fi, VPN);
Strong skills in technical diagnostics and troubleshooting;
Good knowledge of data, log and system event analysis, cloud platforms and services, and embedded/connected systems;
Familiarity with SQL databases (PostgreSQL/pgAdmin) and ticketing/business processes;
Basic knowledge AWS Cloud Services and industrial protocols (Modbus, BACnet) is a plus;
Strong customer orientation and p
📌 IoT Solution Support Specialist (Brugine)
🏢 Carel
📍 Brugine