MEININGER Headquarters Milan

Full-time

Are you passionate about helping people and creating outstanding customer experiences? Join our Customer Care team and support our guests before, during, and after their stay by delivering professional service across multiple communication channels.

MEININGER Hotels. Redefining hybrid hospitality.

We run more than 35 hotels in Europe’s best cities—and counting

YOUR TASKS

Deliver an outstanding customer experience by assisting guests via telephone, email, chat, and social media
Provide helpful information about reservations, services, and destinations while ensuring quick and effective solutions to guest enquiries
Handle challenging situations professionally and confidently, aiming to resolve issues at the first point of contact
Identify opportunities to maximise sales through up-selling and tailored recommendations for guests
Maintain high service quality standards and contribute to achieving team targets for customer satisfaction, revenue, and conversions
Work with internal teams across departments such as Finance, Commerce,



and Hotel Operations to ensure smooth service delivery
Monitor recurring enquiries and provide feedback to management to support continuous improvement
Support administrative tasks, reporting, and other ad-hoc activities when required

YOUR PROFILE

First experience in customer service, hospitality, call centre, or a similar role is an advantage, but not mandatory
Passion for delivering excellent customer service and creating positive guest experiences
Strong communication skills, both written and verbal
Comfortable working in a multi-channel contact environment (phone, email, chat, social media)
Ability to stay calm, solution-oriented, and professional in challenging situations
Strong organisational skills with high attention to detail and accuracy
A proactive team player who enjoys collaborating and sharing knowledge
Flexible and adaptable in a fast-paced environment
Fluent in English and German (B

📌 Customer Care Executive (Milano)
🏢 Meininger Hotels
📍 Milano