Location: Florence, Italy (In-Person)
We are looking for an experienced Tour Operations & OTA Executive to join our team in Florence, supporting our Spain Museums business.
This is a full-time, office-based position. Only candidates with previous tour operator experience will be considered.

Mandatory Requirements
Applicants must meet all of the following requirements:
Minimum 2 years of experience working for a tour operator, DMC, incoming travel agency, or tours & activities company.
Hands-on experience managing daily tour operations from booking through completion.
Strong experience with OTA platforms, including GetYourGuide, Viator, Headout, Tiqets, Tripadvisor Experiences, and similar distribution channels.
Strong working knowledge of Rezdy booking system (mandatory).
Experience managing reservations, availability, inventory, pricing, and booking modifications.
Experience coordinating suppliers, guides, transportation providers, and operational logistics.
Experience handling customer service before, during, and after tours.




Experience managing high-volume bookings and multiple daily departures.
Excellent organizational and multitasking skills.
Fluent English (spoken and written).
Strong computer skills, including Google Workspace, CRM systems, and booking platforms.
Ability to work efficiently in a fast-paced environment.
High attention to detail and strong problem-solving skills.
Must be based in Florence or the surrounding area with a valid Italian work permit.
Available to work full-time from our Florence office, including weekends and public holidays when required.

Preferred Qualifications
Spanish and/or Italian language skills.
Additional languages such as French, German, or Portuguese.
Experience with museums, attractions, or cultural tourism.
Sales or account management experience within the tourism industry.

What We Offer
Full-time position based in Florence, Italy.
Competitive salary based on experience.
Dynamic international work environment.
Career

📌 Tour Operations (Firenze)
🏢 Italy Pass Tours
📍 Firenze