We are the leading Tech Company in Europe, supporting digital innovation for
over 45 years.

We are committed to bringing digital technology into every business. How? By
putting customers first and becoming the go-to partner for professionals, small,
medium and large companies, offering customised solutions and services to
optimise business processes, from HR and customer relations to e-invoicing and
digital payments.

The Group Technology team coordinates the Group's technology area to develop its
strategyconsistently with the overall business and product objectives. We
stimulate technological innovation, ensuring coherent architecture development,
scalability, and efficiency, and orienting development from a platform
perspective.We provide Cloud Operations, Cybersecurity, and Software Quality
services. We are committed to providing cutting-edge, secure, and sustainable
technological solutions that support the Group's growth and success.

In this context, we are seeking an Incident Manager to join the Tech Excellence
team. This is a newly created,



strategic role designed to take ownership of the
incident management lifecycle, bridging the gap between technical recovery and
corporate governance.

The primary mission of this role is to design, implement and govern a robust
Incident Management framework from the ground up. You will serve as the central
orchestrator during critical events, ensuring that our products - the backbone
of our customers' business - maintain the highest levels of availability and
trust. You will transition our response capabilities from reactive to a
standardized, continuous improvement model.

In particular, you will:

* Improve the Incident Management framework: proactively review and implement
the end-to-end incident management operating model, focusing on clear
workflows, severity levels and escalation paths across the entire product
portfolio.
* Orchestrate Cross-Functional Response: lead the coordination of diverse
stakeholders—includin

📌 Incident Manager (Milano)
🏢 Teamsystem
📍 Milano