As a Critical Operations Manager (COM), you will be responsible for managing critical operations activities within the Data Center, ensuring the safe and continuous operation of the facility and the delivery of a high-quality service to customers and users.
You will lead the Critical Operations team, manage relationships with customers and suppliers, and ensure maintenance and operational activities are performed according to company processes, methods, and safety standards.
Key Responsibilities
Lead critical operations activities for the Data Center, ensuring safe and continuous operations and high-quality service delivery
Lead and manage the Critical Operations team
Monitor site operations through BMS and PMS platforms
Manage routine activities on electrical and mechanical equipment
Ensure timely and effective responses to customer and user needs
Ensure all scheduled maintenance activities are completed on time
Manage critical situations and extraordinary operational activities
Plan and manage technical tasks and equipment
Apply maintenance processes and operational methods
Verify compliance with safety standards and the correct use of PPE
Manage relationships with customers and suppliers
Attend periodic meetings with customers
Prepare and maintain operational documentation, including RCA, SOP, MOP, EOP, and reports
Manage customer cases through NetSuite and activities through Modius
Support the development of the technical and interpersonal skills of team members
Required Skills and Background
At least 5 years of experience in maintenance activities within an industrial environment; experience in critical environments is an advantage
Good knowledge of critical infrastructure maintenance and repair activities
High school diploma or University degree in Electrical or Mechanical Engineering
Strong knowledge of safety regulations and the correct use of PPE
Customer-oriented mindset and service approach
Strong communication, interpersonal, and team manag
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