Amplifon is the global leader in the hearing care retail industry. Since 1950 we’ve been changing the lives of millions of customers all around the world. And though we are a global company that’s constantly growing, we have a start-up approach and strive for innovation every day. We take pride in setting the standard for our industry and constantly challenge and improve the customer and employee experience.
More than 20,000 professionals every day in a network of 9,500 points of sales, spread throughout 24 countries and 5 continents, give back the joy of hearing, feeling and living to thousands of people across the world.
About the role
About the role
We are looking for a Country CRM Manager to lead the CRM strategy and execution for the Italian market, with the objective of strengthening customer engagement, increasing conversion and driving customer lifetime value.
In this role, you will own the development and execution of CRM campaigns and customer journeys across the customer lifecycle, leveraging customer data,
insights and CRM technologies to deliver personalized and impactful experiences.
You will work closely with key stakeholders across Marketing, Sales, Digital, Data & Analytics and local business teams, ensuring CRM initiatives are aligned with business priorities and effectively translated into measurable results.
You will also collaborate with the Global CRM team, bringing global guidelines and best practices to the local market while identifying opportunities to continuously improve and innovate the Italian CRM approach.
Key responsibilities
Define and execute the CRM strategy and roadmap for the Italian market, aligned with business and customer priorities.
Design and develop data-driven customer journeys and CRM campaigns across the customer lifecycle, from acquisition and conversion to retention and reactivation.
Manage CRM campaigns end-to-end, from campaign planning and audience definition to execution, monitoring and perfor
📌 Country CRM Manager (Milano)
🏢 Amplifon
📍 Milano
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