Job Description:

AKTG is a travel holding that owns Abercrombie & Kent (A&K;) and Crystal Cruses
(Crystal) among other brands. We offer to our guests a life well travelled,
offering them incredible experiences in the most intriguing destination.

A&K; has 60+ years of history while Crystal is a fast growing start up, with
business that are quite different. Overall, we are spread in 40+ countries and
we manage a lot of own properties (ocean vessels, river boats, yachts in
Galapagos, camps in Africa …)

In the last 4 years we developed ore own information system (OneIS) that
collects and manage any past, present and future bookings. OneIS integrates all
a full CRM with all customers, travel advisors, agencies and consortia, MICE
customers and more.

We do have solid Business Intelligence systems but we want to improve the
quality and usability of our data.

For this purpose, we are looking for a Business Performance Monitoring & BI
Specialist to design, implement, and maintain business performance monitoring




systems that support strategic and operational decision-making across the
organization based on actual datawarehouse and BI systems.

The role combines business understanding, data analysis, and technical expertise
to deliver reliable KPI frameworks, dashboards, and reporting solutions.

The ideal candidate will act as a bridge between business stakeholders and IT/
BI and data teams, collecting and harmonizing requirements and driving the
technical team to implement them in easy to use systems.

Responsibilities and accountability

* Design and implement business performance monitoring frameworks and KPI
models.
* Gather and translate business requirements into reporting and analytics
solutions.
* Develop and maintain dashboards, scorecards, and executive reporting tools.
* Ensure data consistency, quality, and governance across reporting
environments.
* Analyze business performance trends and provide actionable insights to
management.
* Collaborate with business f

📌 Business Performance Monitoring (Milano)
🏢 Abercrombie & Kent
📍 Milano