Do you enjoy supporting sales teams and building strong, long-term relationships with customers?
Do you thrive in a dynamic environment where you can solve problems, collaborate across teams, and make a real impact?
Are you interested in joining a leading global software and cloud solutions provider helping organizations optimize technology and drive digital transformation?
Practical Information
Location: Assago, Italy | Work Arrangement: Hybrid (3 days per week)| Visa Requirements: EU citizenship or valid work permit required | Language Requirements: Professional fluency in English and Italian
Role Introduction
As our new Customer Success Delivery Manager, you will help deliver an exceptional customer experience by maintaining regular contact with an assigned portfolio of existing customers. You will work closely with a collaborative team of Sales Operations Specialists to support customer needs, strengthen relationships, and ensure smooth operational processes across a diverse client base.
Key Responsibilities
Proven sales ability and experience in upselling and cross-selling.




Analyze customer needs to define cross and up sell plans
Provide licensing support in collaboration with cross-functional teams to address customer needs
Work effectively with internal stakeholders, including Account Managers, Finance, Back Office, and Procurement to support end-to-end processes
Drive timely resolution of escalations by partnering with customers, account teams, and internal support teams
Develop strong knowledge of industry trends through ongoing training and close collaboration with software publishers
Job Requirements Essential Requirements
Demonstrated background supporting sales teams to help acquire, retain, and grow customer relationships
Proven ability to manage time, priorities, and daily workload efficiently under tight deadlines
Strong relationship-building skills with clear verbal and written communication
Ability to work independently, show initiative, and adapt

📌 CSM – Customer Success Manager (Assago)
🏢 Softwareone
📍 Assago