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Job Description: Front Desk Customer Service Representative

Nature of Work

This position will be responsible for providing a point of contact for walk-in traffic, as well as virtual customers, incoming telephone calls, granting access to the building for the public, and supporting the highest level of customer service for clients, staff, and visitors.

Classification Standards

This position will report directly to the Deputy Director and work under limited supervision. Other support duties under the guidance of the OHA Management Team.

Essential Job Functions

Grant visitors access to the administrative building during business hours and maintain log.
Answer incoming telephone calls, assist callers, take messages, provide information, and make community referrals and direct calls to staff members.
Maintain a safe environment by monitoring security system and panic button, using good judgment in contacting appropriate personnel as needed.
Provide accurate information regarding application procedures, waiting list,



vacancies and qualifications to both callers and walk-in clients.
Provide assistance to residents requesting work orders or other forms as needed.
Provide timely referral to the staff for appointments or other assistance.
Maintain a professional and personable demeanor while working with chronic homeless population in a non-judgmental way.
Maintains supply of forms and brochures for general public and clients and distributes as necessary.
Maintains cash receipts journal.
Sorts and distributes incoming mail
Keep an orderly, clean and professional reception area.
Monitor the Authority's general email inbox
Maintain website and other social media outlets of the agency
Assist Resident Services with events coordination as needed
Assist Resident Services with advertisement and promotions
Update the maintenance on-call system weekly

Public Housing Program Support Duties

Post rent receipts in the Lindsey system
Mark payments that come through the drop b

📌 Front Desk Customer Service Representative
🏢 Ocala Housing Authority
📍 Front