NTT DATA is looking for an experienced CRM Consultant with strong expertise in DocuSign Contract Lifecycle Management (CLM) and Salesforce CRM to perform on remote or onsite from Rome for a UN Agency. The consultant will support the administration, optimization, and continuous enhancement of contract management processes integrated with Salesforce, ensuring efficient business operations and an excellent user experience.

The ideal candidate combines functional consulting capabilities with a solid understanding of CRM and CLM platforms, acting as a bridge between business stakeholders and technical teams.

Key Responsibilities

- Provide functional and operational support for DocuSign CLM and its integration with Salesforce.
- Analyze business requirements and translate them into scalable CRM and CLM solutions.
- Support incident resolution, troubleshooting, and root cause analysis.
- Configure and maintain DocuSign CLM workflows, templates, clauses, approval processes, and document generation features.
- Collaborate with business users to identify process improvement opportunities and optimize contract lifecycle management.
- Support Salesforce CRM administration and related business processes.
- Coordinate with technical teams for integrations, enhancements, and releases.
- Conduct system testing, user acceptance testing (UAT), and validation activities.
- Deliver user training, knowledge transfer sessions, and functional documentation.
- Ensure system compliance, security, and governance standards are followed.
- Monitor platform performance and recommend improvements to increase operational efficiency.

Required Skills and Experience:

- Proven experience as a CRM Consultant, Business Analyst, or Functional Consultant.




- Hands‑on experience with DocuSign CLM implementation, configuration, or support.
- Experience working with Salesforce CRM.
- Strong understanding of contract lifecycle management processes.
- Experience gathering and documenting business requirements.
- Knowledge of workflow design, approval processes, and document automation.
- Ability to troubleshoot functional issues and support end users.
- Experience working in complex enterprise environments.
- Excellent communication and stakeholder management skills.
- Ability to work independently and within multicultural teams.

Preferred Qualifications:

- Salesforce certifications (Administrator, Business Analyst, or related).
- DocuSign CLM certifications or proven project experience.
- Experience with public sector, international organizations, or UN agencies.
- Familiarity with system integrations, APIs, and data management concepts.
- Experience with Agile delivery methodologies.

Education:

- Bachelor's degree in Information Technology, Business Administration, Engineering, or a related field.

Languages:

- English: Professional proficiency (written and spoken).
- Italian: Nice to have.

Personal Skills:

- Strong analytical and problem‑solving capabilities.
- Customer‑oriented mindset.
- Excellent organizational and documentation skills.
- Ability to manage multiple priorities in a dynamic environment.

NTT DATA is a multinational consultancy company, employing over 200.000 professionals world-wide. Within the International Institutions we have framework contracts with European Institutions like: European Commission; European Parliament; European Court of Auditors; Europol; NATO; Court of Justice; EPO; European Council, United Nations, etc.

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📌 CRM Consultant- CLM / Salesforce- UN Agency (Roma)
🏢 Ntt Data Europe & Latam
📍 Roma