As a Host/Hostess at Zuma, your role is to ensure a seamless guest experience by delivering warm welcomes, managing reservations, and providing outstanding service that anticipates every need. Be the face of Zuma and create exceptional first impressions
Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. This role will be based in Zuma Rome. Located in the iconic Palazzo Fendi, with a stunning restaurant and beautiful roof terrace overlooking the “eternal city”, this restaurant is an essential experience in Rome. Zuma Rome is proud to be part of the Azumi Collection.
Main Duties
Your key responsibilities will include:
Greet guests with a warm, professional welcome that sets the tone for their experience
Handle phone calls with courtesy and assist with inquiries or bookings
Manage reservations, confirmations, and bookings to keep the flow smooth
Keep the reception area spotless and inviting
Assist guests with requests, ensuring they’re guided to the right team or area
Communicate effectively during shift handovers to maintain a seamless operation
What We Look For
Our ideal candidate embodies our values and brings:
A genuine love for culinary experiences & a passion for Japanese cuisine
Proven experience as a Host/Hostess in a luxury high-volume restaurant
An approachable, motivational leader who thrives in nurturing team talent
Adept at handling reservations, guest inquiries, and managing peak service times with ease
Benefits
As part of our team, you’ll enjoy:
World-Class training, designed to inspire and educate
Global opportunities, experience hospitality around the globe with our five incredible brands
Family Meals are shared daily
Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
Dining discount, enjoy exclusive discounts across the Azumi group, worldwide
Our Commitment to Inclusivity
We are an equal opportunities employer and wel
📌 Host/Hostess (Roma)
🏢 Zuma Restaurants
📍 Roma
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