Italian Speaking Jobs In BulgariaAbout Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting ambitious multilingual talent with world-class career opportunities across the continent. With a proven track record of placing thousands of professionals in rewarding roles throughout the Customer Support Services sector and beyond, we pride ourselves on delivering exceptional candidate experiences from the very first conversation. At Mercier Consultancy Group, your career success is our highest priority.
Job Overview
We are currently seeking passionate, customer-focused Italian-speaking professionals to fill this exciting Italian Speaking Jobs In Bulgaria position in Bulgaria, based on-site in the vibrant capital city of Sofia. This is a fantastic opportunity to launch or advance your career within the Customer Support Services industry, working for a globally recognised organisation that values quality, professionalism, and personal growth.



If you are fluent in Italian and ready for an international adventure, this Italian-speaking jobs opportunity in Bulgaria could be the career move you have been waiting for.
Key Responsibilities
Deliver outstanding customer support to Italian-speaking clients via telephone, email, and live chat channels, ensuring all enquiries are resolved promptly and professionally.
Accurately log, track, and manage customer interactions and case records using CRM systems, maintaining up-to-date and precise documentation at all times.
Identify customer needs, troubleshoot issues, and provide effective solutions in line with company policies and service level agreements within the Customer Support Services environment.
Escalate complex or unresolved cases to the appropriate internal departments, ensuring seamless follow-up and a positive customer outcome.
Proactively develop and maintain a thorough knowledge of the products and services offered

📌 Italian Speaking Jobs In Bulgaria (Italia)
🏢 Mercier Consultancy Group
📍 Italia