✅ APPLY ONLY IF YOU SPEAK FLUENT GERMAN & ENGLISH
❌ DO NOT APPLY IF YOU DON'T HAVE A PROFILE PICTURE
If you currently work in hospitality and are looking for a change, this is the role for you

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? Full-time contract with flexible hours
? Fully remote (with in-person meetups)

We are a fast-growing, innovative company looking for a german-speaking Customer Success Manager to join our team If you are organized, flexible, and eager to grow in a fast-paced environment, this might be the right role for you. Keep reading

?️ Responsibilities
Create personalized demos.
Manage onboarding calls with new customers.
Maintain customer relationships through regular follow-ups.
Perform quality checks on our products.
Handle first-level support requests.
Take care of back-office tasks.
Take on additional responsibilities based on your skills and interests.
(Optional) Manage demo calls with potential customers.

✅ Requirements

Key Requirements
Native-level proficiency in German.
Professional proficiency in English.
Knowledge of and experience in the hospitality industry.




Experience in customer success.
Excellent organizational and time management skills.
Strong attention to detail and ability to work accurately.
Outstanding written and verbal communication skills.
Flexibility and adaptability in a dynamic environment.
Ability to work independently as well as part of a team.
Ability to meet deadlines.
Proactive attitude and willingness to take initiative.

Useful Skills (not mandatory but appreciated)
Professional proficiency in Italian.
Experience using CRM or customer management tools.
Interest in artificial intelligence and the hospitality industry.
Experience or interest in sales.

Soft Skills
Proactive approach to solving problems and suggesting improvements.
Adaptability and flexibility to work in a fast-changing environment.
Ability to quickly learn new tools and technologies.
Strong customer focus and ability to build solid relationships.
Self-discipline for

📌 Customer Success Manager (Italia)
🏢 Ai Kosmo | the guest agent who sells
📍 Italia