Job Title: Front Desk Administrator Status: Permanent Grade: 2 Hours: Full time: 37.5 hours per week, Monday- Friday, Wednesday as non-working day, 7:45-18:15
Tempo parziale: 28.5 hours per week, working pattern to be discussed in interview
Location: Practices of Living Well PCN Southampton Accountable to: Deputy Patient Services Support Officer Role Profile: Front Desk Administrator Role Profile (4)
Living Well Partnership is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication.
Overall Aim Of Role
Provide patients and other visitors with a compassionate, professional reception service, to signpost patients and other visitors to appropriate services efficiently and positively, in line with set processes.
Key Responsibilities
- Efficiently manage high volume of patients and visitors at the reception desk
- Greet all patients and visitors to the building positively, professionally and with respect and ensure they are directed to the relevant team.
- Accurately record all interactions with patients in their clinical record at the time of contact, to ensure a full audit trail is available and records are up-to-date
- Check patients into appointments and promptly update the computer system.
- Undertake any other additional duties appropriate to the post as requested by the team lead,
Senior Team or lead clinician
- Respond to and action process changes promptly and accurately, seeking clarity or further information if needed.
- Guide patients in booking appointments online
- Follow established protocols and policies
What we’re looking for!
- Education to at least GCSE Level, including English and Maths, or equivalent
- Evidence of customer service training or qualifications is desirable.
- Knowledge using a suite of GP Clinical Systems
- Knowledge of healthcare signposting and care pathways is desirable
- Proven experience as a receptionist in a fast-paced environment
- Excellent communication skills.
- Strong listening abilities and the capacity to ask open questions to understand patient need
- Willingness to learn & develop
- Strong team player but also able to use own initiative
What we can offer you!
- 5 holiday pro rata PLUS bank holidays
- NHS pension scheme membership with a 14.38% employer contribution rate
- Employee Wellbeing initiatives
- Employee Assistance Programme
- Cycle to work scheme
- Monthly employee awardInvestment in developing your skills and progression opportunities, across the Partnership
- First consideration for other internal recruitment opportunities
Thank you for your interest and we look forward to hearing from you.
Dave Barclay
Managing Partner (Non-clinical)
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📌 Front Desk Administrator
🏢 Living Well Partnership
📍 Front
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