Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence
and with a vision of innovation. The Group, a world leader in the luxury sector,
operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s,
Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

A member of the Client Services team supporting client contacts through calls,
chat, and email, while managing omni-channel client interactions across the EMEA
region. The role combines high-quality client assistance with a strong sales
approach, ensuring personalized support, product guidance, and proactive sales
opportunities. The position also involves coordinating cross-functional
interactions with EMEA stores and corporate departments to deliver a seamless
and elevated client experience focused on client satisfaction, loyalty, and
business growth.

RESPONSIBILITIES

* Embrace a culture that puts the client experience first and foremost
* Execute strategies that drive client retention, engagement and repeat
purchases




* Maximizing use of the client relationship management system while providing
client support through phone, email, live chat and WhatsApp
* Adopt an authentic approach to clienteling and build long term relationships
with clients by personalizing the client experience at every touchpoint
* Responding efficiently and accurately to clients, explaining possible
solutions, and ensuring that clients feel supported and valued
* Focus on sales targets acting as a true Brand Ambassador within our virtual
boutique.
* Assist clients with all post sale inquiries including delivery, returns,
repairs, and refunds
* Work to quickly resolve all issues affecting clients’ orders and in a
professional manner by communicating with boutiques and concessions
* Engaging in active listening with callers, confirming or clarifying
information and diffusing angry clients, as needed
* Partner with Client Service Team Leader to escalate incidents as a

📌 Digital Client Service Advisor (Milano)
🏢 Prada Group
📍 Milano