Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation.
Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.
Job Description
Role Mission
The TM is responsible for maximizing store performance in order to overachieve targets and goals with a strong focus on team management and development.
Working on the shop floor, the TM is a dynamic and inspiring leader who has a strong retail background and relationship building skills both with the team and the clients.
The TM is responsible for ensuring the team demonstrates exceptional service culture and client experience, representing the brand as a Gucci Ambassador by promoting its values.
Team
Promote a positive and professional team environment that fosters trust,
integrity and superior performance standards, leading by example.
Working on the shop floor, the TM will be in constant contact with the team and what is happening on a daily basis.
Provide support and ongoing feedback to client advisors to ensure their development, motivation and sense of belonging.
Conduct regular performance conversations to discuss results and develop action plans.
Conduct on spot coaching to ensure consistent client experience.
Participate in attracting, recruiting and onboarding a high performing team.
Partner with Store Manager and Human Resources for all employee relations issues to ensure effective resolution.
Make sure that all the company policies and procedures are followed by all the team members.
Client
Lead and inspire the team on executing superior client experience, ensuring the hospitality mindset within the team.
Develop a client engagement mindset, with the purpose of building long las
📌 GUCCI Team Manager (Milano)
🏢 Gucci
📍 Milano
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