We are looking for an Head of After Sales – Automated & Integrated Solutions for our business unit Automation in Italy

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You will ensure comprehensive support to the branded service network by driving strategic planning initiatives that align with commercial and service objectives within the after-sales sector.

This role oversees both strategic and operational activities to foster business growth, enhance service offerings, and optimize after-sales performance.

Additionally, it serves as a key liaison with HQ and suppliers, ensuring adherence to corporate standards and promoting alignment with the Group’s overall vision and goals.

Cosa Offriamo
What we offer:

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- Professional development paths to drive career growth

- Career opportunities in an international environment

- Competitive compensation & benefits package

Responsabilità e Requisiti
Key Responsibilities:

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- Integrate after-sales services into commercial proposals, maximizing customer value and satisfaction

- Develop and coordinate a regional service network (maintenance and field service) leveraging internal resources and local partners

- Manage service escalations and ensure high service quality standards





- Collaborate with internal and external stakeholders (Brands, suppliers, HQ) to optimize solutions and profitability

- Define and drive the After-Sales strategy in alignment with corporate goals and market trends

- Develop modernization, upgrade, and value-added service business

- Support Brands in the positioning and execution of After-Sales offeringsIdentify growth opportunities (up-selling, cross-selling) and increase service revenue

- Implement service performance tracking and reporting systems

- Ensure service readiness (training, spare parts, tools) in line with the sales pipeline

Requirements

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- 5+ years’ experience in intralogistics, warehouse automation, mobile automation or a comparable industry.

- Proven leadership experience in project‑led, solutions‑based sales environments.

- Strong background in the after sales business.

- Excellent negotiation skills and customer‑centric mindset.

- Strong analytical and project management capability.

- Degree‑level education in engineering, economics or equivalent industry experience. xysqume

- Fluency in Italian is required for the position, as well as in English.

- Willingness to travel nationally and internationally for 50% of time

Workplace: Lainate (Milano) - Italy
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📌 Head of after sales - automated & integrated solutions (Lainate)
🏢 STILL
📍 Lainate