Reporting to Head of Retail, the Store Manager at Leica Store Milano is responsible for leading a team in achieving store sales targets and KIPs and driving highly engaging customer journeys.
The ideal candidate is an inspiring leader with an entrepreneurial and customer-centric mindset who motivates, coaches, and develops a high-performing team while creating an environment that delivers an exceptional experience for our customers. Being a great ambassador of the brand, the Store Manager will uphold the Leica values and always ensure of operational excellence.

Responsibilities include but are not limited to
Customer Service and Sales
· Focus on driving sales and business development whilst meeting store KPIs.
· Lead the team in providing the best service and experience possible to every customer.
· Coach the team in building and developing ‘customer for life’ relationships with customers and understanding and prioritising customer value and needs.
· Support and educate the team in dealing with customer complaints and issues effectively and professionally,



securing a positive outcome in line with our brand values.
· Prepare and analyse sales reports and KPIs regularly; create and execute action plans to drive performance.
· Support the local store marketing and customer engagement initiatives and events; monitor their impact on sales, customer acquisition and loyalty.
Store Operations
· Monitor and analyse the performance of products to maximise sales opportunities.
· Evaluate stock levels regularly and place orders promptly to secure product availability.
· Follow inventory and security procedures to minimise stock loss and effectively deal with stock discrepancies.
· Manage staff rotas, absences and holidays to ensure the store is effectively resourced and sales goals are met.
· Ensure all cash, POS and other systems procedures are strictly adhered to and properly executed by all team members.
· Maintain Leica standards and follow procedures at all times across t

📌 Store Manager (Milano)
🏢 Leica Camera Italia
📍 Milano