At Kedrion, we believe that innovation and care must go hand in hand. Our mission is to enhance lives through our dedicated work in the field of rare and ultra-rare diseases.

As a global leader with a passionate team of 5,700 employees, we collect and fractionate plasma to produce and distribute 38 vital medicines worldwide, establishing ourselves as the fifth largest player in the plasma-derived products sector.

Job Summary

Execute regular customer service activities, from order taking, to order processing, billing and monitoring of after-sales steps, to ensure customer service operations are performed accurately and timely.

What You'll Do

Receive and process sales orders from customers, taking care of all process steps and ensuring the quality of data and information provided
Collect, process, and assemble the necessary documentation for shipments, ensuring compliance with regulations and standards
Maintain communication with customers, providing all the information necessary for the reception of shipments and dealing with requests and complaints





Monitor the solvency of customers, tracking invoice payments, timeliness, credit lines and exposure, informing the direct supervisor in case of risk of insolvency

Qualifications And Need-to-know

Education: high school diploma or equivalent
Skills: good communication and ability to work in a team
Language: good knowledge of English
Computer use: basic knowledge of Windows and Office programs.

Fixed-term contract for 12 months

CCNL: Chemical and Pharmaceutical Industry

The minimum annual gross salary for this role is 31.510€

The overall compensation package will also include the additional elements provided for under the applied collective bargaining agreement and any relevant company-level agreements.

Any variable compensation components and benefits, in line with company policies, will be communicated at a later stage of the recruitment process.

The Company may offer an annual gross salary different from the

📌 Temporary Customer Service Technician_ Categorie Protetta (Prignano sulla Secchia)
🏢 Kedrion Biopharma
📍 Prignano sulla Secchia