As Cluster Account Manager, I will assume full responsibility for the efficient
operation of the Sales department to provide exceptional products and services
within brand operating standards. My key role is to drive the right business at
the right price to ensure the resort achieves budgeted occupancy, rate and
revenue.

The duties and responsibilities will include:

* Develop and implement the APAC sales strategy to increase revenue, attract
new business opportunities, and manage key commercial partnerships across
luxury and corporate segments.
* Build and maintain strong relationships with high-value APAC accounts,
monitor performance, and ensure effective planning and forecasting.
* Represent the cluster across APAC through sales trips, trade events, client
meetings, and presentations while promoting the Six Senses brand values and
guest experience.
* Work closely with internal departments and global teams to maximize sales
performance, ensure guest satisfaction, and share market insights.

Prepare sales reports and forecasts, maintain accurate account information in




internal systems, and monitor the return on investment of sales activities and
partnerships.

Qualifications

Mandatory

* Minimum 3-5 years of experience in luxury hotel or resort sales, preferable
strong exposure to the Asia Pacific market.
* Proven track record in account management and revenue generation for high-end
leisure destinations.
* Strong understanding of luxury travel distribution, consortia, and wholesale
channels.
* Excellent communication, negotiation, and presentation skills.
* Fluency in English is mandatory; working proficiency in Italian is desirable,
any other language is a plus
* Ability to travel as required
* Eligible to Work in Italy

Preferred

* Experience working with multi-property or cluster sales structures.
* Familiarity with Six Senses, IHG Luxury & Lifestyle, or similar ultra-luxury
brands.
* Strong sustainability mindset and alignment with wellbeing-focused
hospit

📌 Cluster Account Manager (Milano)
🏢 IHG
📍 Milano