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What will you be doing?
We are seeking a user-focused, detail-oriented, resourceful individual to support the ongoing success of Emiri client deployments. This role bridges product support, user experience, and development by investigating issues, coordinating resolutions,



coaching commercial teams, and managing communication between users, client service teams, and product development.
Job Responsibilities
Apply a voice of customer lens to user feedback and issues to surface enhancement opportunities and influence the product roadmap
Own issue root cause identification and resolution to triage root causes between feature enhancements, system bugs, and user education
Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos
Support setup, configuration, and QA of client models
Drive continuous improvement of support processes, tools and user education materials
Clearly communicate guidance and resolutions to users or internal teams
Test new enhancements or fixes prior to release to ensure quality and expected behavior
Prepare concise write-ups of confirmed bugs or feature requests for the development team
Requirements

📌 Client Success Manager (Milano)
🏢 Circana
📍 Milano