We are currently looking for a Customer Service Representative to join our team on a temporary basis until the end of the year.

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The Customer Service Representative acts as the primary point of contact for customers, ensuring excellent service throughout the order-to-delivery process.

The role is critical in coordinating with internal departments (Sales, Production, Logistics, and Planning) to guarantee timely and accurate order fulfilment within a fast-paced manufacturing environment.

Typical Responsibilities:

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- Manage the full order lifecycle, from order entry to delivery

- Act as the main interface between customers and internal teams (Sales, Supply Chain, Production)

- Monitor order status and proactively communicate updates, delays, or potential issues

- Ensure accurate data entry and maintenance in ERP systems

- Coordinate with production planning to align customer requirements with manufacturing schedules

- Handle customer inquiries, complaints, and claims, ensuring timely resolution and high customer satisfaction

- Support the Sales Team in the preparation of the quotations





- Answer customer phone calls and make outbound calls to customers for questions on orders, account, etc.

- Communicate clearly over the phone and via email and exemplify strong teamwork both internally & externally

- Ensure compliance with company policies, quality standards, and service level agreements

- Contribute to continuous improvement initiatives to enhance customer service processes

- Supporting the Sustainability team by providing data and analysis related to materials, consumption, suppliers, and production processes. xysqume

Skills and Experience:

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- Strong customer orientation and problem-solving skills

- Excellent communication and interpersonal abilities

- Problem-solving skills

- High attention to detail and accuracy

- Team player with strong cross-functional collaboration skills

- Basic to mid-level math and analytical skills

- Proficient in Microsoft Office (Outlook, Excel, Outlook, Teams, and Word).

- Fluency in English (written and spoken); additional languages are a plus

What we offer:

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- Employee Assistance Program

Please note this is a Fixed Term Contract until the end of 2026.

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📌 Customer Service Representative (Temporary) (Bologna)
🏢 Essentra
📍 Bologna