Are you passionate about building strong partnerships and driving operational excellence? Do you thrive in dynamic environments where you can make a tangible impact? We’re looking for a 3rd Party Service Network Manager to lead and optimize our network of service partners, ensuring top-tier performance and seamless service delivery across markets.

In this key role, you’ll be at the heart of our service operations, managing relationships, improving pro-cesses, and collaborating across teams to deliver outstanding customer experiences.

In This Role Your Main Accountabilities Will Be

Design and implement efficient processes for outsourced on-site services within our 3rd Party Network
Monitor and enhance service performance, ensuring consistent delivery against SLAs and KPIs
Build strong, trust-based relationships with service partners, handling daily requests and escalations




Drive service readiness across the Channel Service Partner network to support successful sales opportunities and getting Channel Service Partners fully operational as well as equipped to deliver according to customer expectations
Collaborate closely with Sales during tender processes by designing and establishing Service Partner solutions that meet business and customer requirements
Lead performance reviews and drive continuous improvement initiatives
Collaborate with internal teams (sales, logistics, operations) to align service delivery with market needs
Oversee monthly invoicing and reporting activities
Manage onboarding, integration, and offboarding of service partners
Support strategic projects and campaigns involving external partners
Maintain clear documentation and process standards across the network

Requirements

To make the above work, we are looking for a professional who has strong analytical mindset and data-driven decision-making skills. Other essential requirements:

Bachelor’s or Master’s degree in Business Administration or related field
3+ years of experience in service manag

📌 3rd Party Service Manager (San Giovanni Valdarno)
🏢 ABB E-mobility
📍 San Giovanni Valdarno