Role Type: Backfill

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Working Days: On Demand 5 Days a week

Contract duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years IT Support.

Key Responsibilities

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- 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.

- 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.

- 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.

- 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.

- 5. Administered approved software installations, updates, and security patching in coordination with IT policies.

- 6.



Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.

- 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.

- 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.

- 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.

- 10. Assisted with Active Directory tasks, basic user account management, and smart hands support. 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.

- 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling. xysqume

- 13. Followed ITIL practices for incident, problem, and service request management in corporate environments.

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📌 Information Technology Specialist (Roma)
🏢 Sharp Brains
📍 Roma