Hiring Manager: Zbigniew Cieluba
Talent Acquisition Advisor: Thorsten Henrich
Job Code Level: CGP3
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At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Come and join our Client Success team based in Italy, serving our customers in Rome, with your commitment as a

Sr. Consultant
YOUR IMPACT
In this client-facing role, you will ensure the stability and performance of complex environments across Italy and EMEA while making a visible impact on customer success. By taking technical ownership and working directly on critical systems, you will solve high-impact issues and drive continuous improvement.
A key part of the role is close collaboration, primarily with Public Sector customers on-site in Rome (approximately three days per week). This allows you to build strong relationships, gain deep insight into real-world environments,



and position yourself as a trusted technical expert with direct influence on outcomes—going beyond remote support to truly shape how systems perform and evolve.
WHAT THE ROLE OFFERS
Deliver hands-on application support and troubleshooting for complex client environments
Personally analyse, debug, and resolve incidents (this is not a coordination-only role)
Take end-to-end ownership by actively fixing issues and implementing improvements
Perform root cause analysis and system optimisation to improve stability and performance
Act as a key escalation point, working directly on complex technical problems
Collaborate with internal teams when needed, while remaining the main technical owner
Provide technical delivery for clients across Italy and the EMEA region
WHAT YOU NEED TO SUCCEED
Degree in Computer Science or equivalent hands-on IT experience
5+ years of hands-on experience in technical support, AMS, or

📌 Sr. Consultant (Italia)
🏢 Open Text
📍 Italia