Based in Florence, Borgo Lifestyle Group is a collection of luxury lifestyle companies united by craftsmanship, creativity, and a pursuit of excellence. Our portfolio includes Borgo Santo Pietro, a 5-star luxury boutique hotel in Tuscany with two restaurants and a holistic spa; the Michelin-starred Saporium Firenze; Seed to Skin Tuscany, our luxury skincare brand known for its Green Molecular Science approach and found in leading spas and retailers worldwide, our sailing Yacht Satori and PN Homes, specialising in the restoration of historic properties in Italy.
Driven by innovation, beauty, and meaningful experiences, Borgo Lifestyle Group continues to grow internationally across hospitality, wellness, design, and luxury living. We are always looking for passionate, talented, and like-minded individuals to join our dynamic team.

We are seeking a passionate and detail-oriented Reservation Agent to join our Reservations team at Borgo Santo Pietro. As the first point of contact for many of our guests, you will play a key role in creating a seamless and personalised booking experience,



ensuring every interaction reflects the exceptional service and attention to detail that define our brand.

Responsibilities and Duties:
Manage hotel reservations received via phone, email, website, and online distribution channels.
Provide guests with detailed information about rooms, rates, services, dining experiences, and resort activities.
Accurately enter, update, and monitor reservations within the Property Management System (PMS).
Handle guest requests, preferences, and special occasions, coordinating with the relevant departments to ensure exceptional service.
Maximise upselling and cross-selling opportunities by promoting room categories, dining experiences, spa treatments, and other hotel services.
Collaborate closely with Front Office, Housekeeping, Food & Beverage, and Spa teams to ensure seamless guest experiences.
Monitor room availability, rate restrictions, and cancellat

📌 Reservation Agent (Chiusdino)
🏢 Borgo Santo Pietro Lifestyle Group
📍 Chiusdino