Location / Region: Hybrid - Mexico City (Mexico), Bogota (Colombia), Sao Paulo
(Brazil)
ABOUT CODEROAD
CodeRoad provides end-to-end software development services, helping businesses
scale with ideal infrastructure solutions. From staff augmentation to dedicated
IT teams and general software engineering, our nearshore technology services
empower businesses to thrive in an ever-evolving digital landscape.
ABOUT THE ROLE
As a Senior Cybersecurity Consultant, you will serve as the technical backbone
of our post-purchase client operations, bridging the gap between complex
security solutions and business value. You will anchor customer technical
outcomes by architecting solutions, writing scripts, and troubleshooting
critical issues across sophisticated threat detection and response ecosystems.
This role is critical to driving long-term ROI, customer retention, and security
infrastructure optimization for our clients. By acting as a trusted advisor,
collaborating with cross-functional engineering teams, and creating scalable
technical content,
you will ensure our enterprise partners maximize the full
power of their security investments.
KEY RESPONSIBILITIES
* Design and execute tailored technical workflows, custom scripts, and
integrations to help clients optimize their security operations.
* Anchor post-purchase technical success by serving as the primary Subject
Matter Expert (SME) for customer inquiries, advanced troubleshooting, and
product training.
* Collaborate directly with Product and Engineering teams to feed customer
insights back into the product roadmap and resolve complex technical
blockers.
* Scale team impact by authoring digital-first technical knowledge bases,
guides, and articles that empower clients through self-service enablement.
* Optimize clients' enterprise network security and cloud infrastructure
posture through proactive guidance and performance tuning.
REQUIREMENTS
* 5+ years of experience in Security Operations (SecOps) or Securi
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