Posizione

Può ottenere maggiori dettagli sulla natura di questa posizione e sui requisiti per i candidati leggendo quanto segue.

For our Flagship Store in Via Condotti, Rome, we are seeking a Senior Client Advisor. Through creativity, entrepreneurship and passion, our sales team enhances the uniqueness of the Brand and is able to create a luxurious and visually pleasing environment for our customers in line with the Bulgari spirit.

Accountabilities
Sales and Services

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- Maximize sales opportunity arising from every store entrance

- Act as a Brand Ambassador by representing and promoting the brand both inside and outside the Store, engaging and acquiring potential customers, including participation in networking events.

- Contribute to the achievement of Key Performance Indicators (KPIs).

- Manage all clients/prospects entering the store for any reason (browsing, purchase, after‑sales, complaints).

- Handle the sales process according to established service standards (from initial Welcome to final Packaging).

CRM (Customer Relations Management)

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- Enrich the CRM database with client information, ensuring data collection quality aligns with defined KPIs.

- Proactively develop prospects within the CRM database, leveraging social aptitude and networking activities.





- Execute all one-to-one CRM activities as per Store Director's instructions, including CRM After Sales Service (e.g., follow-up on watch maintenance).

Other Activities

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- Apply all sales-related procedures and guidelines (security, fiscal, legal, etc.).

- Ensure front-of-shop areas are tidy, clean, and products are displayed in adherence to Visual Merchandising guidelines.

- Perform all After Sales Service front office activities directly related to final customers, acting as a proactive point of contact and consistently ensuring that customer satisfaction is pursued and restored.

Desired Skills And Experience

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- Outstanding selling skills.

- Proven experience in High-End retail sales.

- In-depth knowledge of Fine and High-End Jewelry & Watches.

- Genuine passion for the Brand.

- Proficiency in computer skills (MS Office Suite). xysqume

- Fluent in English and Italian.

Personal Competencies

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- Entrepreneurial Mindset

- Ownership

- Impact Driven

- Priority Management

- Strong Interpersonal skills and outstanding customer orientation

- Strong teamworking and networking attitude

#J-18808-Ljbffr

📌 Senior Client Advisor (Roma)
🏢 Bvlgari
📍 Roma