TVS SCS RICO Italia is part of a multinational company specialized in providing a wide range of technological services throughout Europe, including Break & Fix, IMAC, Service Desk, Projects and Rollouts, Help Desk, End User Computer, Deskside Support,

TVS SCS is actively looking for an expert Engineer VR04 to join its team. The company employs experienced professionals who are dedicated to providing world-class IT solutions.

As a Engineer VR04, you will have the opportunity to contribute to an environment that promotes innovation and growth. This position requires a deep understanding of ver technology and its application in solving business problems.

If you are looking for a challenging role that offers an interesting opportunity for professional growth, this could be the perfect fit for you.

Tasks
Engineer VR04, will provide daily localremote support, receive incoming calls, answer questions, troubleshoot problems, and document steps taken to resolve hardware, software, and application issues in a ticketing system.



The candidate will also be expected to facilitate resolution of customer calls and engage with their supervisors and managers to ensure operational consistency across all shifts within the IT support center.

The Engineer VR04 provides Break&Fix;, fault diagnosis and resolution services.

The ideal candidate should have at least 2 years of IT support experience.

Dedicated / Schedule

Onsite engineer will be responsible for:

Incident’s resolution.

Service requests fulfilment.

IMACD’s (Install, Move, Add, Change, Dispose) request fulfilment.

Hands and Eyes support for IT Infrastructure Devices.

Meeting room IT equipment support, maintenance with preventive checks periodically.

IT vending machine support.

End user support in Digital Bar where applicable.

Planned / Unplanned Infra activities wherever needed including first level trouble shooting under guidance of concern team

VIP support where applicable.

Printing service support.

Escorting

📌 Engineerfor Jan/Feb/Mar 2027 (Bovolone)
🏢 TVS Supply Chain Solutions UK & Europe (Rico Logistics)
📍 Bovolone