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Job Title: Customer Quality Engineer
Reggio Emilia, 42124
Italy
Job Description
Position summary
We're looking for a Customer Quality Engineer in Reggio Emilia. This role involves managing customer complaints, delivering product excellence and ensuring customer satisfaction.
Collaboration with cross-functional teams across the Organization will be part of your daily tasks to ensure tailored, fact-based, and timely responses.
Main Responsibilities
Manage customer quality complaints end-to-end, from receipt to closure.
Analyze customer non-conformities and coordinate resolution using structured problem-solving tools (e.g., 8D, RCA, Ishikawa, 5 Whys).
Colaborate to ensure production continuity by minimizing the impact of quality issues on volumes and deliveries.
Act as the main point of contact for customers on quality topics, ensuring clear, timely, and professional communication.
Coordinate internal activities with technical departments (R&D;, Manufacturing, Industrial Engineering, Supply Chain) to identify root causes and implement corrective and preventive actions.
Monitor the effectiveness of implemented actions and ensure formal closure of complaints within agreed timelines.
Monitoring Customers IPM and PPM focusing on critical issues collaboranting in improvement plan definition and implementation to reducethem and
📌 Customer Quality Engineer (Reggio Emilia)
🏢 Allison Off-Highway Drive & Motion Systems
📍 Reggio Emilia
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