Summary

Founded in Milan in 1994, DoDo was the first luxury brand to offer "talking charms"—jewels that combine playful storytelling with deep emotional meaning. As part of the Kering Group, we are a pioneer in sustainability, being one of the first jewelers to use responsible gold in all our creations. Our mission is to champion inclusivity, self-expression, and environmental protection.
We are looking for CRM& Clienteling Intern

Job Description

You will join the CRM & Clienteling team supporting the execution of DoDo’s client‑centric strategies. This role offers exposure to CRM analytics, clienteling processes, newsletter operations, and cross-functional coordination with brand, commercial teams and external partners.

In this strategic role, you will be responsible for:
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1. Tracking, Monitoring & Reporting

Support regular monitoring of CRM KPIs, segmentation performance, and clienteling activity.
Assist in consolidating weekly and monthly reports and extracting insights to support decision‑making.
Contribute to the analysis of campaign results, CRM KPIs,



and actionable takeaways for key markets.

2. One to One/One To Many Calendar & Content Coordination

Support the management of the O2O/O2M calendar, ensuring timely preparation and alignment of materials.
Coordinate with external agencies and suppliers for asset delivery, layout checks, translations, and approvals.
Gather and consolidate feedback from internal stakeholders to refine future communications.

3. Presentation & Slide Creation

Assist in building high-quality, brand‑aligned presentations for internal meetings, reporting sessions, and management updates.
Help transform data and qualitative inputs into clear, visual, and strategic storytelling.

4. Salesforce Clienteling App Support

Support the daily management of the Salesforce clienteling app, used by retail teams to drive personalized client interactions.
Assist with:
Data checks, contact updates, and accuracy controls.
Monitoring clienteling

📌 DODO CRM (Milano)
🏢 DoDo Jewels
📍 Milano