Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.
YOUR MISSION:
The Montblanc Retail Field Trainer is crucial for upholding brand excellence across our Italian stores network (retail and wholesale stores). This role designs, delivers, and implements impactful training initiatives to enhance sales staff capabilities, ensuring a consistent and exceptional customer experience, deep product knowledge, and strong sales performance. The Retail Field Trainer will align training strategies with Montblanc's luxury values and retail objectives, utilizing both traditional and innovative digital learning methods.

HOW WILL YOU MAKE AN IMPACT?
Training Strategy & Delivery:
Design, develop, and deliver engaging in-store and online training programs covering Montblanc's heritage,



product knowledge (writing instruments, leather goods, watches, accessories), luxury customer experience, advanced sales techniques, and brand storytelling.
Create and customize comprehensive training content, including e-learning modules and annual updates.
Organize and facilitate Induction programs for new retail staff.
Ensure consistent and passionate communication of Montblanc brand values, heritage, craftsmanship, and product benefits across all retail teams.
Performance Monitoring & E-learning Management:
Develop and manage content for Montblanc's E-learning App.
Monitor and evaluate training program effectiveness (in-person and digital) using feedback, KPIs, and e-learning analytics (completion rates, user engagement).
Identify training needs through retail KPI analysis and structured store visits, providing detailed feedback reports.
Provide ongoing support for continuous learning and consisten

📌 Retail Field Trainer (Milano)
🏢 Richemont
📍 Milano