We are seeking an experienced and service‑driven Front Office Manager to lead the daily operations of the Front Office department at a prestigious hospitality property located in Venice, Italy . The ideal candidate is a dynamic leader with strong operational expertise, exceptional guest‑service standards, and the ability to inspire and develop a multicultural team.

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Key Responsibilities
Front Office Operations

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- Oversee all Front Office functions, including reception, guest relations, concierge, switchboard, and night audit.

- Ensure smooth daily operations and consistently high service standards aligned with the property’s brand values.

- Monitor room allocation, VIP arrivals, special requests, and guest preferences to guarantee personalized service.

- Maintain accurate records, reports, and operational procedures.

Team Leadership & Development

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- Lead, train, and motivate a diverse Front Office team to deliver exceptional guest experience.

- Conduct regular performance evaluations and identify training needs.

- Foster a positive, collaborative, and service‑oriented work environment.

Guest Experience & Service Excellence

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- Act as the primary point of contact for guest concerns, ensuring timely and effective resolution.

- Implement service‑enhancement initiatives to elevate guest satisfaction and online reputation.





- Maintain strong visibility in the lobby and public areas to engage with guests and support the team.

Financial & Administrative Management

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- Manage departmental budgets, cost control, and labor planning.

- Analyze key performance indicators (KPIs) such as occupancy, ADR, RevPAR, and guest satisfaction scores.

- Collaborate with Revenue Management and Reservations to optimize room inventory and maximize revenue.

Compliance & Standards

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- Ensure compliance with local regulations, safety protocols, and company policies.

- Maintain brand standards and audit readiness at all times.

- Coordinate with other departments (Housekeeping, F&B;, Maintenance, Sales) to ensure seamless operations.

Qualifications & Requirements

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- Proven experience as a Front Office Manager or Assistant Front Office Manager in a 4‑or 5‑star hotel environment.

- Strong leadership, communication, and interpersonal skills.

- Excellent problem‑solving abilities and a guest‑centric mindset.

- Proficiency in English and Italian ; additional languages are a plus (French, German, Spanish).

- Solid understanding of PMS systems (Opera Cloud preferred) and hotel operational software.

- Ability to work flexible hours, including weekends and holidays.

- Strong knowledge of luxury service standards and international hospitality practices.

What We Offer

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- A leadership role within a respected and confidential hospitality group.

- Competitive compensation package aligned with experience. xysqume

- Opportunities for professional growth within an international environment.

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📌 Front Office Manager - 4* Hotel (Venezia)
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