Description

Customer Excellence Lead Italy
About Astellas
Astellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women’s health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need. Learn more at Astellas.com.
Are you driven to make a real difference in the lives of patients?
We’re seeking passionate individuals who thrive in dynamic environments, embrace new ideas, and aren’t afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact.
Location and Working Environment
This position is based in Milan and will require on-site work.
Astellas’ Responsible Flexibility Guidelines Statement- At Astellas we recognize the importance of work/life balance,



and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.
Purpose & Scope
- Lead Customer Excellence for the Affiliate with a broad focus on customer engagement, driving capability building across the entire field commercial function. Design and deliver training, coaching and development programmes for the field function, starting from the goal of maximising customer engagement excellence and putting the field force in the best possible position to do their job well.
- Ensure alignment between Region/Global priorities and their implementation at local level, for flawless local execution

Role And Responsibilities
- Proven experience in Customer Excellence and in developing commercial capabilities wi

📌 Customer Excellence Lead Italy (Italia)
🏢 Astellas Pharma
📍 Italia