Responsibilities Our Customer Success team partners with Salesforce's highest-value customers to help them get the most from their Salesforce investment
As a Customer Success Manager aligned to our Technology, Media, and Telecommunications segment, you'll serve as a trusted advisor and single point of accountability, guiding customers through strategic priorities, platform adoption, and long-term value realization
Own the full Signature Success experience for your customers - from coordinating entitled deliverables to driving adoption of Sales Cloud and Service Cloud - so customers see measurable business outcomes throughout their lifecycle
Build and sustain trusted relationships with business and technical stakeholders, including executive sponsors, translating platform capabilities into strategies that align with each customer's goals and roadmap
Monitor platform health, track adoption metrics, and lead proactive reviews that surface release recommendations, flag risks, and protect customers during critical business moments like peak revenue periods
Use AI tools and agent-based workflows to streamline success planning, health monitoring, and QBR preparation, and actively develop fluency in autonomous agent capabilities through ongoing learning
Benefits Medical Care
Life Insurance
Retirement Savings
Employee Assistance Programs
With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Qualifications You have hands‐on experience supporting customers on Sales Cloud and Service Cloud, including core features like opportunity management, forecasting, case management, and Omni‐Channel routing
Experience with adoption and renewal motions in a multi‐product environment
You're skilled at facilitating business conversations, handling objections, and influencing stakeholders at all levels, including the C‐suite, in clear and confident terms
Proven experience managing large, complex enterprise accounts with multiple stakeholders
You hold
📌 Customer Success Senior Manager (Italia)
🏢 Altro
📍 Italia