Head of Operations - Smyth & Co Luxury Hospitality Consulting
Potrebbe essere proprio lei il candidato/la candidata ideale per questo lavoro. Legga tutte le informazioni associate e invii la sua candidatura.

Director of Butlers for beautiful Caribbean resort - relocation opportunituy!

-

- Position Title: Director of Butlers

- Salary: Highly competitive, plus accommodation and travel

- Department: Rooms Division / Guest Experience

- Reports to: Resort Manager / General Manager

- Team Size: 35 Butlers (large European-style operation)

- Environment: True luxury resort setting over 100 acres , servicing villas, suites, and residences

Role Overview

We are seeking a top-tier Director of Butlers to lead and elevate a large-scale, European-style butler operation within a true luxury resort environment. This is a hands‑on, highly visible leadership role requiring deep luxury service DNA, outstanding emotional intelligence, and the authority to reset, standardise, and elevate service at scale .

The successful candidate will set uncompromising standards for anticipatory service, presence, grooming, posture, language, and consistency , ensuring the butler experience aligns with Forbes / LQA / Michelin‑level expectations .

Key Responsibilities

-

- Lead the butler operation end‑to‑end across villas, suites and residences, ensuring flawless consistency and delivery.

- Elevate and enforce standards: grooming, posture, language, etiquette, arrival/departure rituals, in‑room service sequences, and anticipatory service.





- Drive a culture reset where required—setting expectations, addressing underperformance, and restoring pride in the function.

- Maintain high guest visibility : present in the operation, leading by example, not desk‑bound.

- Coach and develop the team through daily floor presence, observation, feedback and structured training.

- Establish clear SOPs and service playbooks in line with ultra‑luxury benchmarks (Forbes, LQA and equivalent).

- Partner closely with Resort Leadership and Heads of Department to ensure seamless cross‑functional delivery.

- Manage performance, scheduling, succession planning, and talent development across a large, mixed‑tenure team.

- Ensure exceptional guest handling for UHNW and American luxury guests , with calm authority and discretion.

- Maintain service recovery excellence and proactive guest experience management without drifting into “guest relations only.”

Key Requirements (Non‑Negotiable)

-

- Proven Director / Head of Butlers experience in ultra‑luxury resorts or palaces (Aman, Cheval Blanc, Raffles, Rosewood, Peninsula, Dorchester Collection, One&Only; or equivalent).

- Demonstrated leadership of high‑performance teams across villas, suites, and residences.





- Strong grounding in International and European luxury service standards , with confidence managing UHNW and American luxury guests .

- Personally experienced in high‑level butler service (not purely guest relations).

- Track record in culture reset and standards enforcement: grooming, language, posture, anticipation.

- Comfortable managing long‑tenured teams and underperformance without disruption.

- High guest visibility; not desk‑bound.

What We Will Not Consider

-

- Guest Relations–only profiles or current Guest Manager profiles

- Cruise‑ship butler backgrounds

- Candidates without International and European luxury training

- Corporate or policy‑heavy operators lacking floor presence and luxury service instinct

Role Mandate (Success Measures)

-

- Elevated service standards and consistency across the entire butler team

- A clear operating rhythm: daily floor leadership, coaching, and accountability

- Alignment with Forbes / LQA / Michelin‑level expectations

- Strong partnership with Resort Management as a trusted senior leader

Candidate Profile & Search Notes

-

- Open to International and European or international candidates with the right pedigree. xysqume

- Only discreet, currently employed, top‑tier candidates should be presented.

Seniority Level

-

- Director

Employment Type

-

- Full‑time

Job Function

-

- Management

Industries

-

- Hospitality

#J-18808-Ljbffr

📌 Director of Butlers (Milano)
🏢 Smyth
📍 Milano