We are the second largest producers of sweets and chewing gum in the world and leaders in the Italian market. Our brands such as Vigorsol, Daygum Vivident, Big Babol, Brooklyn, Golia, Chupa Chups, Fruittella, Mentos, Goleador are in the hearts, homes and pockets of millions of consumers of every generation. We at Perfetti Van Melle put a lot of passion, competence and spirit of innovation into making them increasingly current, attractive and responsive to the needs of our consumers.
Our purpose “Innovative Treats. Better Future” puts innovation at the center of our strategy in everything we do, with a great sense of responsibility to guarantee a better future for our people, our consumers and our planet.
Our European team is expanding and we are looking for a new Junior Customer Service Specialist
Our colleagues in the Customer Service team of the European Plan & Deliver CoE are eager to team up with you to make sure everyone can enjoy our delicious freshmakers and sweets every single day.
Serves as the key point of contact for all PVM in Europe,
ensuring timely and accurate replenishment and delivery in line with service expectations.
Supports the end-to-end fulfilment process for branch replenishment orders, ensuring strong relationships with internal and external stakeholders.
Manage branch and co-manufacturer orders from entry to delivery, ensuring accuracy and on-time fullfilment.
Collaborate with Supply Planning, Transport, and Warehousing teams to ensure smooth operations.
Proactively address and resolve service issues, delivery discrepancies, and complaints.
Maintain master data and ensure compliance with colleague requirements and internal policies.
Support continuous improvement initiatives to enhance customer experience.
Document processes and maintain accurate records in ERP and CRM systems
Our Perfect Candidate
~ Degree
~2 years experience in the role
~ Proficiency in English is required
~ Knowledge of ERP systems (SAP)
~ MS Office
~ Basic understand
📌 Specialist Services Administrator (Italia)
🏢 Perfetti Van Melle
📍 Italia
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