Posizione
TECHNICAL SUPPORT, FIELD QUALITY & REINFORCED ASSISTANCE (WIRING HARNESS)
We are looking for a Reinforced Assistance Quality Specialist – WIRING HARNESS with strong technical expertise, advanced diagnostic capabilities, and a proactive mindset, capable of supporting AfterSales teams in optimizing field interventions.
The candidate will be part of a cross‐functional Reinforced Assistance framework, acting as a technical bridge between Engineering and AfterSales, with the mission to improve repair effectiveness, reduce Wiring Harness replacements, and accelerate customer issue resolution.
The role will focus on providing advanced technical support on Wiring Harness systems, enabling more efficient repair strategies and contributing to warranty cost reduction and enhanced customer satisfaction.
The main mission of the role is to support the diagnosis and repair of Wiring Harness issues in the field, promoting repair‐over‐replacement approaches and ensuring fast and effective problem resolution.
Main Activities




Provide advanced technical support to AfterSales teams on Wiring Harness‐related issues, ensuring accurate diagnosis and effective repair strategies.
Promote repair‐oriented solutions (e.g. localized harness repair) to avoid unnecessary component replacement, reducing warranty costs and improving intervention lead time.
Analyze field issues and failure modes, identifying recurring patterns and supporting root‐cause understanding in collaboration with Engineering.
Support the definition and optimisation of repair procedures, ensuring they are robust, efficient, and applicable in real service conditions.
Act as interface between Engineering and AfterSales, ensuring fast technical clarification and alignment on issue resolution strategies.
Contribute to the development of technical guidelines and best practices for Wiring Harness repair in the field.
Support complex and critical cases, providing deep‐dive analysis and technical direction to accelerate issu

📌 Reinforced Assistance Quality Specialist (Italia)
🏢 Altro
📍 Italia