Job Summary Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. Candidate Profile Education & Experience High school diploma or GED; 2 years experience in the spa, guest services, or related professional area. Core Work Activities Supporting Management of Spa Operations and Budgets Assumes the responsibilities of the Spa Director in his/her absence. Ensures all employees have the proper supplies, equipment and uniforms. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of the department. Manages supplies and equipment inventories within budget. Maintains cleanliness of spa and related areas and equipment.



Understands the impact of the department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Ensuring and Delivering Exceptional Customer Service Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Strives to improve service performance. Conducting Human Resources Activities Solicits employee feedback, utilizing an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns. Ensures employees understand expectations and parameters. Brings issues to the attention of the department manager and Human Resources as necessary. Observes service behaviors of employees and provides feedback to individuals. Participates in employee progressive discipline proce

📌 Spa&recreation manager, w sardinia (Italia)
🏢 W Hotels
📍 Italia