The Department manager is a leadership role with a strong client-facing focus, responsible for driving sales performance, developing long-term client relationships, and coaching the team to deliver an outstanding and consistent client experience. Responsibilities Lead by example on the sales floor, delivering a refined and authentic client experience that reflects the brand's values and standards and ensuring the brand's client promise is fully understood, embodied, and consistently applied; Drive sales performance through a client-centric mindset, actively engaging in 1to1 clienteling to build long-term relationships with VIC and high-value clients; Lead, train, and coach the team to support professional growth, motivation, and the development of effective 1to1 clienteling practices; Ensure the team is consistently informed, aligned with corporate policies, and up to date on collections, tools, and ways of working; Champion product knowledge and storytelling, guiding the team through the collection, fabrics,



and technical excellence that define the brand; Monitor the local market and competitive landscape, staying informed about city events and competitor initiatives, and sharing insights with the City Manager and Corporate teams; Support store operations, including administration, accounting, stock management, visual standards, and the protection of products and valuable materials in both the store and stockroom; Ensure visual excellence and full alignment with brand standards. Qualifications 3–5 years of proven experience in Fashion Retail or Hospitality, in sales and floor leadership or senior roles, preferably within a Luxury or Contemporary Luxury environment; Strong understanding of current fashion trends, market dynamics, and competitive landscape; Proven excellence in client service, with strong interpersonal, communication, and team leadership skills, and the ability to lead by example on the sales floor; Solid experience in Visual Merchandising; Reliable,

📌 Department manager boutique lusso roma (Italia)
🏢 Retail Search
📍 Italia