As a Hotel Receptionist (day shifts), you are the face of the guest experience, responsible for managing the front desk with efficiency and a welcoming professional demeanor. You act as a central hub for communication, providing local recommendations and resolving any issues with poise and a solution-oriented mindset.

As a Night Receptionist (night shifts), you serve as the hotel’s primary point of contact during the overnight hours, balancing guest services with essential administrative duties. Your role involves managing late-night check-ins, resolving guest issues independently, handling emergencies, and performing the “Night Audit” to reconcile the day’s financial transactions. Beyond administrative tasks, you are responsible for maintaining a secure environment and ensuring the lobby is prepared for the morning rush, making you a vital link between the hotel’s daily operations.





Communication Skills: Fluency in the local language, and English, with the ability to speak clearly and professionally.
Customer Service Orientation: Comfort using Property Management Systems (PMS), multiline phone systems, and basic office software (like Microsoft Excel and Outlook).
Multitasking Ability: The skill to handle a ringing phone, a guest at the desk, and an incoming email simultaneously without losing focus.
Professional Appearance: Adherence to grooming standards and a professional dress code, as you are the “face” of the brand.
~ Flexibility: Willingness to work a rotating schedule, including weekends, holidays, or those specific night shifts we discussed.

📌 Night Shift Receptionist (Italia)
🏢 Hotel de la Ville - Monza
📍 Italia