- Job Category Airport & Aviation IT Support, Desktop Support, Technical Engineering
- Industry Technology, Information technology, Telecommunications
- Employee Type ESP - Permanent Employee

Contact Information
- Contact Name Talent Acquisition Team
- Contact Email [email protected]

Description
About the job:
Location: Milan Malpensa Airport (MXP) and Linate Airport, on-site only
Salary: €34,650 per year
Contract: Permanent
Travel: Malpensa and Linate Airport (company car and phone provided)
Overview
This role is ideal for experienced L1/L2 Desktop Support Engineers looking to apply their troubleshooting, hardware support, and customer‑facing skills in a specialist airport technology environment.
You’ll provide technical support for automated passenger processing systems (eGates), ensuring critical airport technology remains operational. While the equipment differs from that in traditional desktop environments, many of the core skills used in desktop support transfer directly to this role.
What You’ll Be Doing




- Diagnosing and resolving hardware and software issues affecting airport eGate systems.
- Performing routine maintenance, updates, and system health checks.
- Responding to incidents, troubleshooting faults, and carrying out break/fix activities.
- Maintaining accurate records within a ticketing system.

Transferable Skills from L1/L2 Desktop Support
If you currently work in Desktop Support, Service Desk, Field Engineering, or End User Computing, you’ll likely already have experience in:
- Hardware diagnostics and component replacement.
- Troubleshooting software and operating system issues.
- Incident management and ticket handling.
- Working to SLAs and prioritising technical incidents or escalating them appropriately.
- Network troubleshooting fundamentals, including TCP/IP, DNS, connectivity issues, routing, and switching concepts.
- Maintaining detailed technical documentation and support records.

Requirements
- At least 3 years’ experience

📌 Specialist Airport Engineer Italy (Italia)
🏢 QUINTESSENTIAL BRANDS UK GROUP
📍 Italia