Work with innovative medical technology.
Enjoy strong growth and development opportunities.
Azienda
Our client is an international healthcare technology company that develops and supports innovative medical diagnostic solutions. With a strong global presence, the company is committed to improving patient care through advanced technologies, scientific excellence, and high-quality customer service. It operates in a highly regulated environment and promotes a culture of innovation, collaboration, and continuous improvement.
Respond to telephone calls and requests related to technical issues.
Record and track cases in the CRM system.
Ensure compliance with all applicable Medical Device Regulations and internal procedures.
Provide technical support for tenders and commercial bids.
Support IT developments and the implementation of new products and solutions (e.g., Plan and execute field service interventions both on-site and within the repair facility.
Manage the preventive maintenance schedule to ensure contracted customers receive their annual service visit.




Organize and coordinate on-site service interventions.
Perform maintenance and servicing of probes and capital equipment.
Provide regular reporting to the direct manager and relevant stakeholders regarding completed activities, ongoing projects, and future plans.
Communicate promptly to the Sales Administration and Commercial teams any changes affecting the installed base, including equipment relocation, out-of-service products, or other relevant updates.
Strong knowledge of electronics, electrotechnics, and IT systems.
Experience working with CRM platforms (Salesforce or equivalent).
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Fluent in English (written and spoken); knowledge of French is considered a plus.
Native or fluent Italian.
Degree or Technical Diploma in Electronics, Electrical Engineering, Information Technology, Biomedical Engineering, or a related field.

Reports directly to

📌 Field Customer Service Engineer (Italia)
🏢 Michael Page International Italia
📍 Italia