Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence
and with a vision of innovation. The Group, a world leader in the luxury sector,
operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s,
Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

As Outlet Sales Assistant, you guarantee an extraordinary and memorable luxury
customer experience, placing the Client above all, discovering their needs and
expectations, fostering meaningful relationships, serving as a Brand Ambassador.

You convey and promote the Brand philosophy and Values to the final Clients
guiding them into the world of Prada Group.

You hold yourself accountable to achieve your store sales target, acting as
proactive player in ensuring the best service and responding to the customer
needs for both in store and on ecommerce channel.

RESPONSIBILITIES

* Place the Customer at the center, creating a welcoming environment and
striving to meet their every need and request, providing them with an




excellence service in accordance to the “client journey ceremony”;
* Be driven to exceed individual sales targets and maximize own sales
performances contributing to the success of the entire store;
* Be driven to exceed KPI goals, ensuring the highest quality of sales and
customer service;
* Demonstrate an excellence knowledge of the products as well as Prada / Miu
Miu history, culture and DNA;
* Capture Customer data into the Company CRM with the purpose of connecting to
the client, maintaining and developing the relationships to offer a
personalized approach and develop future opportunities;
* Embrace and promote the Omni Channel mindset;
* Build and maintain an ample knowledge of the world of luxury fashion by being
constantly informed on fashion trends and competitors, with the purpose to be
able to discuss them with the customers and to give advises;
* Take ownership of resolving Client complaints liaising with the line ma

📌 Fidenza Outlet
🏢 Prada Group
📍 Fidenza