Role Purpose
The Field Customer Engagement Partner is responsible for enhancing the quality and impact of engagement with a defined group of healthcare professionals. The role focuses on building trusted relationships, generating actionable insights, and supporting the consistent activation of disease education in close collaboration with cross‑functional teams, in a compliant manner. The role reports directly to the Product Manager, ensuring strong alignment between field and brand strategy. This role will cover North East Italy: Trentino Alto Adige, Veneto, Emilia Romagna, Toscana, Friuli Venezia Giulia.
Key Responsibilities
- Customer Engagement & KOL Management
- Identify, develop, and maintain professional relationships with national and regional healthcare professionals (including KOLs).
- Deliver structured, high‑value interactions aligned with customer needs and portfolio priorities.
- Develop engagement plans and contribute to customer segmentation and targeting activities.
- Monitor customer perspectives on clinical practice and evolving treatment patterns,



and provide structured feedback to internal stakeholders.
- Act as a key point of contact to ensure appropriate and compliant customer support.
- Disease Education & Narrative Activation
- Support the consistent use and adaptation of approved disease education materials.
- Reinforce key scientific and educational messages during customer interactions, within compliance guidelines.
- Collaborate on the refinement of disease education approaches and materials based on field feedback.
- Educational Initiatives & Program Support
- Support the identification and engagement of healthcare professionals for educational initiatives (e.g. speaker programs, advisory boards, training activities).
- Contribute to the execution of approved educational programs and events.
- Provide feedback on program effectiveness to support continuous improvement.
- Collaborate with internal stakeholders to ensure scientific and co

📌 Field Customer Engagement Partner (Italia)
🏢 7175-Janssen Cilag S.p.A. Legal Entity
📍 Italia