CareerArc Code: CA-PF Hybrid
BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value. This role focuses on driving customer adoption, success, and risk mitigation by building and delivering customized Success Blueprints for post‐sales accounts.
Responsibilities
Become the post‐sales customer success leader for your assigned accounts and provide them with a deliverable Success Blueprint in combination with exceptional customer management experience at the executive and technical level.
Build and deliver tailored Success Blueprints aligned to customers' business goals and provide customized usage/adoption recommendations, risk identification, mitigation, and governance advice.
Drive customer adoption and success.
Serve as an escalation point for customer issues impacting their success to drive risk mitigation.
Maintain cross‐functional relationships with account system (Sales, Services, Engineering, Marketing, Product Management, and support) with the goal of owning the post‐sale strategy and customer satisfaction.
Engage in global projects to learn,



challenge yourself, and innovate in solving everyday problems.
Qualifications
Excellent communication skills (verbal & written) in English and Italian, and strong customer handling skills.
Proven consulting, problem‐solving, analytical, organizational, and time‐management skills with the ability to handle multiple tasks concurrently.
Experience dealing with large, complicated, political accounts at senior IT and business levels, preferably with recent direct hands‐on executive experience.
Prior experience in cross‐functional alignment with Sales, Pre‐sales, Services, Engineering, Support, and Product teams.
Experience with in‐depth and large‐scale portfolio engagements including leading and facilitating executive meetings and workshops.
Ability to learn and effectively utilize Customer Support tools/resources and an inquisitiveness to learn new products and ideas.
10+ years of deep expertise in z/OS

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